Customer Support Policy

We at BRANDY STORE, we believe that fashion is only one part of the overall experience- excellent customer service is equally crucial. We have a Customer Support policy that was created to ensure that every client is heard, cared for, and appreciated at each step of their shopping experience.

1. Our Commitment to You

We're dedicated to providing quick, polite and reliable assistance to all your queries or concerns. When you're seeking information on the status of the status of an order or require assistance with returning items Our team is ready to assist.

2. Support Channels

email: brandystore.officail411@gmail.com
Phone/WhatsApp: 0303 5270411
Live Chat (if there is one): Accessible on our website during working hours.

We will try to respond to all inquiries within 24 hours of working hours.

3. Business Hours

Support is available throughout these hours

Monday - Saturday: 9:00 AM to 6:00 PM
Sundays: Closed (messages will be addressed on the next business day)

Please allow extra time for response during sale and public holiday season due to the high volume of sales.

4. Order Assistance

We're here to help with:

Product enquiries (size, fit and availability)
Tracking and updates to orders
Returns and exchanges (as per the Returns Policy)
Problems with payment and checkout
Feedback or ideas from the general public.

5. Respectful Communication

We are committed to maintaining a respectful and friendly communications at all times in both directions. Our team has been equipped to help you with professionalism and patience We would like to ask for the same kind of service to return the favor.

6. Feedback and Suggestions

We would love to hear from you! If you have any suggestions on ways we can improve your shopping experience, please don't be afraid to tell us about it. Your feedback will help us improve and better serve you.

We're here to help you.

We value your experience We're just an email away. Thank you for selecting your BRANDY STORE the place where style meets quality.